Contact Us

General
Inquiries

 
 

General Inquiries

To get in touch with a Merck Canada employee, contact our Canadian head office. Here is how you can reach us:


Merck Canada Inc.

16750 Trans-Canada Highway
Kirkland, Quebec H9H 4M7


Phone: 514-428-7920

Toll free phone: 1-800-361-7031


For more information about charitable contributions/donations support or to submit a request, please click here. Only applications submitted online will be considered.


For Merck Animal Health, please visit: www.merck-animal-health.ca

Order
Department

 
 

Order Department

Canadian healthcare professionals who want to place an order should contact our Order Management Centre:


Phone: 1-800-4MERCK1 (1-800-463-7251)

Media
Requests

 
 

Media Requests

Journalists who have general media inquiries about Merck Canada or our products should contact our Media Centre:


Email: mediacanada@merck.com

Phone: 1-833-90MERCK (1-833-906-3725)

Merck Representatives &
Patient Support Programs

 
 

Merck Representatives & Patient Support Programs

To learn about our patient support programs, obtain product brochures, or get in touch with a Merck drug representative, please contact us at:


Email: medinfocanada@merck.ca

Phone: 1-800-567-2594 ext. 3

Medical Information
Centre

 
 

Medical Information Centre

Canadian Healthcare Professionals


Ask A Medical Question

For medical questions about a Merck product, please contact our Medical Information Centre:

Website: www.askmerck.ca

Email: medinfocanada@merck.ca

Phone: 1-800-567-2594 ext. 2

Hours: Monday to Friday from 8:30 am to 4:30 pm Eastern Time, excluding holidays.


If you are reaching us after hours, please leave a message and someone will get back to you the next business day, depending on the nature of your query.


Find a Safety Data Sheet

Safety Data Sheets for Merck products are available at:

www.merck.com under Products, Safety Data Sheets (SDS).


Obtain Product Samples

Canadian healthcare professionals who want to obtain product samples should contact:

Email: medinfocanada@merck.ca

Phone: 1-800-567-2594 ext. 3

Report an Adverse Event or
Product Quality Complaint

 
 

Report an Adverse Event or Product Quality Complaint

Canadian healthcare professionals and patients are encouraged to report adverse events (side effects) or product quality complaints involving Merck prescription products, vaccines, or medical devices.


To report an adverse event or product quality complaint, please contact our Medical Information Centre:


Website: www.askmerck.ca

Email: medinfocanada@merck.ca

Phone: 1-800-567-2594 ext. 2

Hours: Monday to Friday from 8:30 am to 4:30 pm Eastern Time, excluding holidays.


If you are reaching us after hours, please leave a message and someone will get back to you the next business day, depending on the nature of your query.

Request Product
Stability Inquiries

 
 

Request Product Stability Inquiries

Canadian healthcare professionals who have product stability inquiries that are outside the recommended use in the product monograph should submit a product stability request here: www.ca


We understand the importance of your request, and will respond by telephone as soon as possible, within 2 working days. In the meantime, identify and quarantine all products that have undergone a temperature excursion and keep all affected products at the recommended storage temperatures. Merck Canada Inc. will only use the information you provide for the purposes of responding to your query.


Storage and stability information on a Merck prescription product, vaccine, or medical devices is available in the product monograph at:

Merck.ca

View vaccine information


View prescription product information

AskMerckTM

Patients &
Consumers

 
 

Patients & Consumers

If you have any questions regarding your therapy or require more detailed information about a Merck product, we recommend you contact your physician, pharmacist, nurse or other qualified healthcare professional, as we cannot provide medical advice to patients. Your healthcare professional is the best source of information regarding your health.


Information about Merck products is available at:

Merck.ca

View vaccine information


View prescription product information

AskMerckTM

A Merck Medical Information platform that can help answer your questions or comments about our products.

Submit a
Medical Inquiry

Report an
Adverse Event

Report a Product
Quality Complaint

Submit General
Feedback

Submit a Product
Stability Request

VISIT ASKMERCK

Privacy Statement

When you communicate with us, any personal information provided by you will be treated by Merck Canada Inc. with full respect of your privacy and you have the right to access your personal data. Any information you provide, including an adverse event or product quality complaint, may be shared with regulatory agencies, our affiliates, and business partners with whom we have contractual agreements. These entities may be located outside Canada. For more information about our company’s privacy commitment please visit: www.merck.ca/en/privacy/