Merck Canada Inc.

16750 TransCanada Highway
Kirkland, Quebec H9H 4M7
514-428-7920

Medical Information Centre

1-800-567-2594
514-428-8600
medinfocanada@merck.com

Media Centre

For journalists with a media inquiry, please contact us: 514-428-3469.

Orders

For placing an order or obtain information on the availability of our products, please contact the Merck Canada Inc. Order Management Centre at 1-800-4MERCK1 (1-800-463-7251).

Product Stability Form

For product stability inquiries, please fill out the following form and click Submit. We understand the importance of your request, and will respond by telephone as soon as possible, within 2 working days. In the meantime, identify and quarantine all products that have undergone a temperature excursion and keep all affected products at the recommended storage temperatures.
Merck Canada Inc. will only use the information you provide for the purposes of responding to your query.

Personal Information

Full Name

Designation

Phone Number

Extension

Place of Work

Information on Temperature Excursion

Has this product been exposed to a previous temperature excursion?

Duration of Temperature Excursion

Temperature to Which Product was Exposed

Celcius

When you communicate with us, any personal information provided by you will be treated by Merck Canada Inc. with full respect of your privacy and you have the right to access your personal data. Any information you provide, including an adverse event or product quality complaint, may be shared with regulatory agencies, our affiliates, and business partners with whom we have contractual agreements. These entities may be located outside Canada. For more information about our company’s privacy commitment please visit: http://merck.ca/en/privacy.