General
Inquiries
General Inquiries
To get in touch with a Merck Canada employee, contact our Canadian head office. Here is how you can reach us:
Merck Canada Inc.
16750 Trans-Canada Highway
Kirkland, Quebec H9H 4M7
Phone: 514-428-7920
Toll free phone: 1-800-361-7031
For more information about charitable contributions/donations support or to submit a request, please click here. Only applications submitted online will be considered.
For Merck Animal Health, please visit: www.merck-animal-health.ca
Order
Department
Order Department
Canadian healthcare professionals who would like to place an order should contact our Order Management Centre:
Phone: 1-800-4MERCK1 (1-800-463-7251)
Media
Requests
Media Requests
Journalists who have general media inquiries about Merck Canada or our products should contact our Media Centre:
Email: mediacanada@merck.com
Phone: 1-833-90MERCK (1-833-906-3725)
Merck Representatives &
Patient Support Programs
Merck Representatives & Patient Support Programs
To learn about our patient support programs, obtain product brochures, or get in touch with a Merck drug representative, please contact us at:
Email: medinfocanada@merck.com
Phone: 1-800-567-2594 ext. 3
Medical Information
Centre
Medical Information Centre
Canadian Healthcare Professionals
Ask A Medical Question
For medical questions about a Merck product, please contact our Medical Information Centre:
Website: Hours: Monday to Friday from 8:30 am to 4:30 pm Eastern Time, excluding holidays.
If you are reaching us after hours, please leave a message and someone will get back to you the next business day, depending on the nature of your query.
Find a Safety Data Sheet
Safety Data Sheets for Merck products are available at:
www.merck.com under Products, Safety Data Sheets (SDS).
Obtain Product Samples
Canadian healthcare professionals who would like to obtain product samples should contact:
Email: medinfocanada@merck.com
Phone: 1-800-567-2594 ext. 3
Report an Adverse Event or
Product Quality Complaint
Report an Adverse Event or Product Quality Complaint
Canadian healthcare professionals and patients are encouraged to report adverse events (side effects) or product quality complaints involving Merck prescription products, vaccines, or medical devices.
To report an adverse event or product quality complaint, please contact our Medical Information Centre:
Hours: Monday to Friday from 8:30 am to 4:30 pm Eastern Time, excluding holidays.
If you are reaching us after hours, please leave a message and someone will get back to you the next business day, depending on the nature of your query.
Request Product
Stability Inquiries
Request Product Stability Inquiries
Canadian healthcare professionals who have product stability inquiries that are outside the recommended use in the product monograph should submit a product stability request.
We understand the importance of your request, and will respond by telephone as soon as possible, within 2 working days. In the meantime, identify and quarantine all products that have undergone a temperature excursion and keep all affected products at the recommended storage temperatures. Merck Canada Inc. will only use the information you provide for the purposes of responding to your query.
Storage and stability information on a Merck prescription product, vaccine, or medical devices is available in the product monograph at:
Patients &
Consumers
Patients & Consumers
If you have any questions regarding your therapy or require more detailed information about a Merck product, we recommend you contact your physician, pharmacist, nurse or other qualified healthcare professional, as we cannot provide medical advice to patients. Your healthcare professional is the best source of information regarding your health.
Information about Merck products is available at:
AskMerck®
A Merck Canada Medical Information platform that can help answer your questions or comments about our products.
Privacy Statement
When you communicate with us, any personal information provided by you will be treated by Merck Canada Inc. with full respect of your privacy and you have the right to access your personal data. Any information you provide, including an adverse event or product quality complaint, may be shared with regulatory agencies, our affiliates, and business partners with whom we have contractual agreements. These entities may be located outside Canada. For more information about our company’s privacy commitment please visit: www.merck.ca/en/privacy/