Contact Us

Merck Canada Inc.
16750 Trans-Canada Highway
Kirkland, Quebec, H9H 4M7
1-800-361-7031


General Inquiries

To get in touch with a Merck Canada employee, contact our Canadian head office. Here is how you can reach us:

Merck Canada Inc.
16750 Trans-Canada Highway
Kirkland, Quebec, H9H 4M7

Phone: 514-428-7920
Toll free phone: 1-800-361-7031

For more information about charitable contributions / donations support or to submit a request, please click here. Only applications submitted online will be considered.

For Merck Animal Health, please visit: www.merck-animal-health.ca


Order Department

Canadian healthcare professionals who would like to place an order should contact our Order Management Centre:

Phone: 1-800-4MERCK1 (1‑800‑463‑7251)


Media Requests

Journalists who have general media inquiries about Merck Canada or our products should contact our Media Centre:

 Email: mediacanada@merck.com
Phone: 1-833-90MERCK (1-833-906-3725)


Patient Support Programs

Merck Canada offers a number of patient support programs designed to help patients by providing services and secure access to the treatment prescribed by their Healthcare Professional. These programs are available to eligible patients through their Healthcare Professional. To confirm eligibility, patients should contact their Healthcare Professional.

Healthcare Professionals may obtain additional information on Merck’s Patient Support Programs (including Enrollment Forms) on merckconnect.ca or by calling the appropriate toll-free number below during the hours of operation:


MERCK CARETM Oncology Program:
Monday to Friday from 8 am to 8 pm ET
Tel: 1-855-549-9416
Fax: 1-855-549-9415
Email: keytruda@bayshore.ca


MERCK CARETM Testing Assistance Program:
Monday to Friday from 8:30 am to 8 pm ET
Tel: 1-888-988-1888
Fax: 1-450-506-0338

Email: DynacarePharma@dynacare.ca


MERCK CARETM Specialty Program:
Monday to Friday from 8 am to 8 pm ET
Tel: 1-877-494-0454
Fax: 1-877-656-0686
Email: merckcarespecialty@innomar-strategies.com


MERCK CARETM Primary & Hospital Compassionate (PHC) Program:
Monday to Friday from 8 am to 8 pm ET
Tel: 1-866-906-3725
Fax: 1-800-754-0151
Email: merckcarephc@innomar-strategies.com


Merck MyChoiceTM Program (co-pay card):
Monday to Friday from 7 am  to 11 pm ET
Saturday: 11 am to 4 pm ET
Tel: 1-800-461-6579


Patient Choice Program (co-pay card):
(except Quebec)
Monday to Friday from 8 am  to 5:30 pm ET
Tel: 1-877-790-1991

Email: info@innovicares.ca
www.innovicares.ca


Merck PREVYMIS® Program (co-pay card):
Monday to Friday from 7 am  to 11 pm ET
Saturday: 11 am to 4 pm ET
Tel: 1-855-461-6579


Merck For U Card:
Assistance with claims:
Monday to Friday from 7 am  to 11 pm ET
Saturday: 11 am to 4 pm ET
Tel: 1-800-461-6579
Assistance with registration:
Monday – Friday 8 am to 4 pm ET 
1-888-513-4464
, Press 4, ext. 2815 
MyMerckSupport.ca
www.RxHelp.ca
questions@rxhelp.ca


Medical Information Centre

Canadian Healthcare Professionals

Ask A Medical Question
For medical questions about a Merck product, please contact our Medical Information Centre:

 Website: www.askmerck.ca
 Email: medinfocanada@merck.com
Phone: 1-800-567-2594 ext. 2
Hours: Monday to Friday from 8:30 am to 4:30 pm Eastern Time, excluding holidays.

If you are reaching us after hours, please leave a message and someone will get back to you the next business day, depending on the nature of your query.

Find a Safety Data Sheet
Safety Data Sheets for Merck products are available at:
www.merck.com under Products, Safety Data Sheets (SDS).

Obtain Product Samples
Canadian healthcare professionals who would like to obtain product samples should contact:
 Email: medinfocanada@merck.com
Phone: 1-800-567-2594ext. 3


Report an Adverse Event or Product Quality Complaint

Canadian healthcare professionals and patients are encouraged to report adverse events (side effects) or product quality complaints involving Merck prescription products, vaccines, or medical devices.

To report an adverse event or product quality complaint, please contact our Medical Information Centre:

 Website: www.askmerck.ca
 Email: medinfocanada@merck.com
Phone: 1-800-567-2594 ext. 2
Hours: Monday to Friday from 8:30 am to 4:30 pm Eastern Time, excluding holidays.

If you are reaching us after hours, please leave a message and someone will get back to you the next business day, depending on the nature of your query.


Request Product Stability Inquiries

Canadian healthcare professionals who have product stability inquiries that are outside the recommended use in the product monograph should submit a product stability request.

We understand the importance of your request, and will respond by telephone as soon as possible, within 2 working days. In the meantime, identify and quarantine all products that have undergone a temperature excursion and keep all affected products at the recommended storage temperatures. Merck Canada Inc. will only use the information you provide for the purposes of responding to your query.

Storage and stability information on a Merck prescription product, vaccine, or medical devices is available in the product monograph at:


Merck.ca


Products List
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AskMerck®


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Patients & Consumers

If you have any questions regarding your therapy or require more detailed information about a Merck product, we recommend you contact your physician, pharmacist, nurse or other qualified healthcare professional, as we cannot provide medical advice to patients. Your healthcare professional is the best source of information regarding your health.

Information about Merck products is available at:


Merck.ca


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View COVID-19 information
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Are you a healthcare professional with questions or comments about our products?

When you communicate with us, any personal information provided by you will be treated by Merck Canada Inc. with full respect of your privacy and you have the right to access your personal data. Any information you provide, including an adverse event or product quality complaint, may be shared with regulatory agencies, our affiliates, and business partners with whom we have contractual agreements. These entities may be located outside Canada. For more information about our company’s privacy commitment please view our privacy policy.

TM/®Merck Sharp & Dohme LLC. Used under license.